My Manfrotto 55 series tripod recently suffered a broken leg release lever. This is a small lever that allows the legs to spray outwards to different positions. At first I did not consider getting it repaired and started looking for a new one. During my web searches I came across the Manfrotto web site and saw how easy it was to order spare parts. The diagrams made it easy to work out which bit I wanted and ordering online could not have been simpler. 24 hours later and it came through the post and my tripod is up and running again. I do like good easy to use web sites and good service.